• Customer Service FAQ

    Frequently Asked Questions

    • What is the cost of ACEBSA membership?
      Current Employee dues are $1.75 / pay period. Retired Member dues are $1.00 / month.
    • Can I buy online and pick up in-store?
      Yes, there is an option at checkout to pick up in-store.
    • What are my payment options to place an order online?
      We accept Visa, Discover, Amex, Mastercard and PayPal. We only accept major credit cards for online orders.
    • Can I return or exchange my tickets?
      We do not offer returns or exchanges on our items.
    • I forgot my password. How do I change it?
      Go to My Account > Update Password
    • How do I change my email?
      Go to My Account > Personal Info > Edit Email
    • What are my current payroll deductions?
      Due to security measures and for your protection, we are unable to release that information over the telephone. A member needs to physically present themselves with proper ID for deduction verification at either one of our offices.
    • How do I schedule Notary services?
      Call us at the ACEBSA office to make an appointment.
    • How do I cancel my existing Insurance Provider?
      You will need to directly contact your existing insurance provider. Please refer to our Insurance Provider page to contact the correct representative.
    • How many tickets can a member purchase in a day?
      10-15 tickets of each category. Any quantity above that would require authorization from Management.

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