• Customer Service FAQ

    Frequently Asked Questions

    • What is the cost of ACEBSA membership?
      Current Employee dues are $1.75 / pay period. Retired Member dues are $1.00 / month.
    • Can I buy online and pick up in-store?
      Yes, there is an option at checkout to pick up in-store.
    • What are my payment options to place an order online?
      We accept Visa, Discover, Amex, Mastercard and PayPal. We only accept major credit cards for online orders.
    • Can I return or exchange my tickets?
      We do not offer returns or exchanges on our items.
    • Can I return or exchange my Funex tickets?
      Most Funex tickets are non-refundable so please read the product description carefully and plan ahead before making a purchase. Processing fees are also non-refundable. If there are extenuating circumstances that require returns, please contact Funex at 949-367-1900.
    • I forgot my password. How do I change it?
      Go to My Account > Update Password
    • How do I change my email?
      Go to My Account > Personal Info > Edit Email
    • Why can't I log into Funex with my ACEBSA username and password?
      The Funex login page is completely separate from the ACEBSA login page. Unless you created a Funex account using the same password,
      you will not be able to log in using your ACEBSA password.

      If you have not set up your Funex account and password yet, please click to log in using a "One-Time Password". Once in, you will be prompted to create a password for your new account. Please make sure to write down your password.

      If you have set up your Funex password but can't remember, please hit "Forgot password" on the Funex login page or contact the Funex team at [email protected].
    • How can I reset my Funex password?
      To reset your Funex password, please hit the "Forgot password" link on the Funex login page or reach out to the Funex team at [email protected].
    • What are my current payroll deductions?
      Due to security measures and for your protection, we are unable to release that information over the telephone. A member needs to physically present themselves with proper ID for deduction verification at either one of our offices.
    • How do I schedule Notary services?
      Call us at the ACEBSA office to make an appointment.
    • How do I cancel my existing Insurance Provider?
      You will need to directly contact your existing insurance provider. Please refer to our Insurance Provider page to contact the correct representative.
    • How many tickets can a member purchase in a day?
      10-15 tickets of each category. Any quantity above that would require authorization from Management.

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