Our ACE Financial Assistance Program

15 January

One of the benefits of being an ACEBSA member is access to the ACE Financial Assistance Program. A program designed to help our ACEBSA members, those who have had trouble paying their bills, whether it be a gas bill or insurance bill, will be able to receive the help they need.

Here’s a quick rundown of how the ACE program can help you and how you can apply.

ACE Financial Assistance Program

Established in 1952, the ACE (All City Employees) Financial Assistance Program provides financial assistance to employees who find themselves in financial hardships caused by an illness or catastrophic event beyond their control.

This means that employees who are struggling to pay their bills can submit their past due and delinquent bills for an opportunity to receive aid. Once the bills—along with an application—is submitted, our ACE-AP Committee will review and verify the bills submitted. If you are deemed eligible, your submitted bills will be covered through our program.


In order to qualify for the program, you must first be a full-time City employee as well as an ACEBSA member. However, it is important to note that you must be in “good standing” for at least six months. If you have consistently paid your dues and have not been subjected to any form of suspension or disciplinary censure, you are considered to be a member in “good standing.”

Furthermore, you must be a member of ACEBSA for a minimum of one year without having taken a leave or break in employment. If a break in employment is taken, your ACEBSA membership dues will automatically stop being processed, rendering you ineligible.

Unfortunately, there are several exclusions when it comes to applying for financial assistance. Those who have had financial hardships due to an Injury on Duty (IOD), a job suspension, funeral expenses, and “acts of God” will not qualify for the program. Also, members who have received financial assistance before will not be allowed to reapply within 30 months of receiving a financial award.


The application process requires documentation that supports how the hardship has affected you. This information will help the committee determine your level of financial assistance.

Here is a list of supporting documentation that must be submitted with your application:

- Copy of two most recent pay stubs

- Copy of most recent bank statement(s)

- Copy of all past due/delinquent bills

- Handwritten or typed letter explaining reason for request and the cause of your financial hardship

- Any other pertinent information to assist in the evaluation of your application

Once a decision is made, the committee will notify you both through phone and by mail. If you are deemed eligible, the committee will make the necessary payments directly to the vendors of the bills submitted.

To learn more about the ACE Financial Assistance Program and how to obtain an application, give us a call at (213) 485-2485 or stop by the ACEBSA office in the Los Angeles Mall, Suites 15 or 17, Monday through Friday from 8:00AM – 4:30PM.