Frequently Asked Questions

  • Q1: Can I buy online and pick up in-store?
    Yes, there is an option at checkout to pick up in-store.
  • Q2: What are my payments options to place an online order?
    We accept Visa, Discover, Amex, Mastercard and PayPal. We only accept major credit cards for online orders.
  • Q3: Can I return or exchange my tickets?
    No returns or exchanges.
  • Q4: How do I change my password?
    Go to My Account > Update Password
  • Q5: How do I change my email?
    Go to My Account > Personal Info > Edit Email
  • Q6: What are my current payroll deductions?
    Due to security measures and for your protection, we are unable to release that information over the telephone. A member needs to physically present themselves with proper ID for deduction verification at either one of our offices.
  • Q7: How do I cancel my existing Insurance Provider?
    You will need to directly contact your existing insurance provider. Please refer to our Insurance Provider page to contact the correct representative.
  • Q8: How many tickets can a member purchase in a day?
    10-15 tickets of each category. Any quantity above that would require authorization from Management.
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