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Frequently Asked Questions
- Q1: Can I buy online and pick up in-store?
Yes, there is an option at checkout to pick up in-store.
- Q2: What are my payments options to place an online order?
We accept Visa, Discover, Amex, Mastercard and PayPal. We only accept major credit cards for online orders.
- Q3: Can I return or exchange my tickets?
No returns or exchanges.
- Q4: How do I change my password?
Go to My Account > Update Password
- Q5: How do I change my email?
Go to My Account > Personal Info > Edit Email
- Q6: What are my current payroll deductions?
Due to security measures and for your protection, we are unable to release that information over the telephone. A member needs to physically present themselves with proper ID for deduction verification at either one of our offices.
- Q7: How do I cancel my existing Insurance Provider?
You will need to directly contact your existing insurance provider. Please refer to our Insurance Provider page to contact the correct representative.
- Q8: How many tickets can a member purchase in a day?
10-15 tickets of each category. Any quantity above that would require authorization from Management.